Collections Specialist

United States·Pensacolamid

Finance & AccountingCollections Specialist

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Quick Summary

Key Responsibilities

Manage Accounts- Monitor aging reports to identify past-due accounts and prioritize outreach. Customer Outreach- Contact customers daily via phone, email,

Requirements Summary

Must be proficient in Microsoft Office, experience with Power BI is a PLUS Must have excellent communication skills, as strong speaking and active listening skills are vital to this position.

Technical Tools

Finance & AccountingCollections Specialist

We are looking for an enthusiastic and professional Collections Specialist to work for a growing HVAC office in Pensacola FL.

The Collections Specialist will be responsible for managing accounts receivable, contacting customers with overdue balances, securing payments, and providing updates to the accounting management team. The ideal candidate has excellent communication skills, a polite but firm approach, and a strong commitment to resolving outstanding debts while keeping positive customer relationships intact. We are seeking someone who can operate in line with our core values of:

Community
Excellence
Fairness
Growth
Loyalty

RESPONSIBILITIES:

Manage Accounts-
- Monitor aging reports to identify past-due accounts and prioritize outreach.
Customer Outreach-
- Contact customers daily via phone, email, and letters to request payment on overdue balances.
Negotiate Settlements-
- Work with customers to establish realistic repayment schedules or payment plans.
Resolve Disputes-
- Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them.
Maintain Records-
- Document all collection activities, payment agreements, and status updates accurately in our billing system.
Reporting-
- Prepare and maintain collection status reports.

REQUIREMENTS:

Must be proficient in Microsoft Office, experience with Power BI is a PLUS
Must have excellent communication skills, as strong speaking and active listening skills are vital to this position.
Must have a "Detail-Oriented" mindset to effectively track multiple accounts while balancing several competing deadlines.
Must be able to efficiently shift focus between numerous tasks.
Must pass a pre-employment drug screen AND background check.
Must be at least 18 years old.
Must have a High school diploma (or equivalent)

***Associate's or Bachelors degree in Finance or Business is PREFERRED but NOT required***

PAY:
Position starts at $20+/hr. (Depending on CURRENT level of experience)

SCHEDULE:
Monday - Friday.......8am - 5pm

BENEFITS: (available after completion of temp period)