Consulting, Senior Associate

1) Frame Problems & Define Value

• Structure ambiguous client challenges into clear objectives and hypotheses
• Identify and shape opportunities for transformation, including workforce and workflow redesign in the AI-led era
• Define measurable outcomes, success metrics, and value hypotheses
• Synthesise insights from workshops, research, and data into client-ready recommendations

2) Design & Prototype Solutions

• Facilitate workshops and co-creation sessions with client stakeholders across levels
• Develop process flows, journey maps, and solution concepts with minimal oversight
• Rapidly prototype workflows, experiences, or service improvements to validate ideas early
• Use AI tools audaciously to accelerate design exploration, iteration, and documentation

3) Enable & Deliver

• Translate business needs into implementable requirements and delivery plans
• Work directly with engineering, data, and platform teams to ensure feasibility
• Own delivery outcomes through agile sprints and iterative releases
• Use AI tools to improve delivery speed, quality, and decision-making across the team

4) Drive Adoption & Change

• Lead stakeholder engagement, communications, and training efforts
• Design adoption plans and readiness activities
• Help clients build capability and embed new ways of working
• Guide clients in adopting responsible AI practices, including governance and change readiness
• Ensure solutions are sustainably embedded into day-to-day operations

5) Build Capability & Improve Delivery

• Create and refine reusable templates, playbooks, and accelerators
• Share knowledge across teams and help improve delivery practices
• Stay current with emerging tools and methods, applying them pragmatically to client outcomes
• Coach junior peers in modern delivery practices and tech-enabled ways of working

Core Traits

• Strong learning agility, curiosity, and systems thinking
• Outcome orientation with a track record of measurable impact
• Comfort structuring ambiguity into actionable work independently
• Strong communication, storytelling, and stakeholder facilitation skills

Core Skills

• Demonstrated experience in transformation, operating model design, and/or organisational change
• Strong structured problem-solving ability
• Ability to engage and influence business and technology stakeholders
• Solid familiarity with AI concepts and their organisational implications
• A bias toward action, learning, and continuous improvement

AI Tool Fluency

• Confident using AI tools as part of daily work (analysis, synthesis, documentation, prototyping)
• Able to design workflows integrating human and AI decision-making
• Comfortable engaging technical teams on AI capabilities and constraints
• Able to evaluate where AI changes speed, scale, personalisation, or economics

• 3–6 years of experience in consulting, transformation, product, delivery, or change roles
• Familiarity with modern delivery methods (agile, iterative delivery, design thinking), digital platforms, and AI-enabled workflows preferred