Bilingual Roadside Service Representative - Customer Serivce

As an Emergency Roadside Repair Service team provides roadside assistance services for all North America, 24hrs a day, 7 days a week. We are seeking a new Customer Service Representative / Bilingual Roadside Service Coordinator (CSR) to join our main contact center in Moncton, NB. The position requires as individuals who thrive in a very fast-paced team environment, and who is positive and professional each day, such as this extremely important communication with customers in urgent situations.

We believe in investing in our employees. That's why we offer a range of attractive and distinctive benefits to reward your exceptional skills and dedication:

• We have one shift available:
  • 7:00pm-7:00am Continental Shift
• Location: Onsite – 125 MacNaughton Ave, Moncton, NB E1H 3N3

• →While demonstrating concern for the customer’s safety; coordinate all service requests and understand customer requirements.
• →Prioritize customer safety and provide prompt service, Dispatch emergency road service requests, gathering all necessary information for the service call.
• →Ensure customers remain informed about the progress and ETA of their service call.
• →Collaborate with the team and management for timely and appropriate service.
• →Ensure information is accurately entered into Salesforce and/or other relevant systems.

• Must be bilingual in French and English.
• Prior experience in roadside assistance, dispatch, mechanical experience, emergency services, or transportation industry experience a definite asset.
• A passion for helping people and exceeding their expectations.
• Excellent time management and problem-solving skills.
• Excellent verbal and written communication skills.
• Intermediate computer skills.

While we appreciate every application, only candidates selected for an interview will be contacted due to the high volume of submissions