Strategic Accounts Manager

Remotemid

OtherStrategic Accounts

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Quick Summary

Key Responsibilities

Deliver timely, accurate quotations meeting established service level agreements. Increase quote-to-order conversion through initiative-taking engagement.

Technical Tools

OtherStrategic Accounts

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Building Our Wireless World, Together®.

The Strategic Accounts Manager serves as the primary sales resource for the AT&T SPEED program, AT&T's Ecosystem Distribution and non-stock fulfillment program, providing pre-sales and post-sales support to AT&T sellers and partners. This role manages quoting, product selection, lead time communication, OEM coordination, and customer support from opportunity through fulfillment. Success requires strong relationship management, wireless/IoT knowledge, organization, and collaboration to drive revenue growth and exceptional customer experience.

Responsibilities

~1 min read

→Deliver timely, accurate quotations meeting established service level agreements.
→Increase quote-to-order conversion through initiative-taking engagement.
→Provide exceptional customer support throughout the sales lifecycle.
→Drive revenue growth through strategic OEM and AT&T partner alignment.
→Maintain high customer satisfaction and operational accuracy.
→Serve as the primary sales contact for AT&T SPEED customers (AT&T sellers and partners).
→Manage complete pre-sales and post-sales customer experience.
→Prepare accurate and timely product quotations.
→Recommend products and solutions based on customer requirements.
→Communicate product availability, inventory status, and estimated lead times.
→Coordinate with OEM partners to provide technical expertise, product recommendations, and opportunity assistance.
→Respond to customer inquiries regarding products, compatibility, ordering, and order status.
→Collaborate with internal operations, procurement, and fulfillment teams.
→Monitor open quotes and maximize quote-to-order conversion.
→Support new product introductions, promotions, and end-of-life transitions.
→Maintain relationships with OEM manufacturers, AT&T sellers and partners.
→Resolve customer issues with internal and external stakeholders.
→Provide product knowledge on wireless, mobility, and IoT solutions.
→Ensure compliance with AT&T SPEED processes and SLAs.
→Maintain accurate CRM/ERP records.
→Support strategic sales initiatives and account growth.