Air Freight Operator

The Airfreight Forwarder will be responsible for the hands-on coordination and execution of air freight shipments, ensuring reliable, efficient, and customer-focused service delivery. This role is ideal for a motivated freight forwarding professional who combines strong operational expertise with local market knowledge and thrives in a growth-oriented environment.

You will play a key role in building DP World's air freight operations in Sweden, working closely with customers, airlines, trucking partners, customs authorities, and internal teams to deliver best-in-class service while contributing to continuous improvement and operational excellence.

• Coordinate import, export, and cross-trade air freight shipments from pickup through to final delivery.
• Source, negotiate, and secure competitive rates and capacity with airlines, agents, GSAs, and trucking providers.
• Prepare, validate, and manage transport documentation, including AWBs, invoices, packing lists, and customs documentation through the Transportation Management System (TMS).
• Monitor shipment progress and provide proactive updates to customers and stakeholders.
• Generate accurate and competitive air freight quotations through effective pricing and procurement processes.
• Secure space reservations and issue shipping and delivery instructions.
• Ensure compliance with customs regulations, security requirements, safety standards, and DP World procedures.
• Manage hazardous, restricted, and time-critical shipments in accordance with industry regulations.
• Support customs clearance processes and provide all required documentation.
• Maintain accurate shipment, cost, and operational records within the TMS.
• Resolve customer inquiries and complaints through proactive problem-solving and service excellence.
• Collaborate closely with Operations, Sales, Finance, Customs, Warehousing, IT, and Global Operations Excellence teams.
• Contribute to process improvement initiatives, system enhancements, and the development of efficient air freight operations in Sweden.
• Support sales teams with market insights and identify opportunities for cross-selling and value-added services.
• Ensure timely file closure, accurate invoicing, and achievement of operational KPIs.

• 3–5 years of freight forwarding experience with a strong focus on air freight.
• Hands-on operational experience, ideally within a mid-sized or multinational freight forwarding environment.
• Experience using Transportation Management Systems (TMS) and operational IT platforms.
• Exposure to process improvement and continuous improvement initiatives.
• Strong customer-facing experience working with shipping, logistics, or warehouse stakeholders.
• Knowledge of the Swedish freight forwarding market and local transport network.
• Fluent in Swedish and English, both written and spoken.
• IATA Dangerous Goods Regulations (DGR) certification is advantageous.

• Strong knowledge of international air freight operations, import/export requirements, and customs procedures.
• Excellent communication, negotiation, and stakeholder management skills.
• Customer-focused mindset with a strong commitment to service excellence.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong analytical, organisational, and problem-solving capabilities.
• Collaborative approach with a proactive, hands-on attitude.
• Resilient and adaptable, with the ability to navigate change and identify practical solutions.
• Strong understanding of operational KPIs and performance management.

Trade is the lifeblood of the global economy, creating opportunities and improving quality of life around the world. DP World exists to make the world's trade flow better, changing what is possible for the customers and communities we serve globally.

With more than 111,000 employees from 159 nationalities across 77 countries, DP World is transforming and integrating its businesses across Ports and Terminals, Marine Services, Logistics, and Technology to deliver seamless, end-to-end supply chain solutions.

We are committed to fostering a culture of inclusion, respect, integrity, and empowerment, where diverse perspectives drive innovation and business success.