Operations Supervisor

DP World are currently recruiting for an Operations Supervisor to join our operation in Coventry. In this role, you will be responsible for supervising the day-to-day warehouse operation, ensuring your team delivers against quality, productivity and safety targets while maintaining the highest operational standards.

Reporting to the Operations Manager, you will play a key role in motivating, coaching and developing team members, whilst ensuring all operational processes are followed effectively and efficiently.

• Supervise and coordinate daily warehouse activities to ensure operational targets are achieved
• Ensure all quality, health and safety procedures are adhered to across the operation
• Monitor team performance against agreed productivity and service KPIs
• Complete daily management reports and operational documentation accurately and on time
• Ensure employees follow established processes, procedures and operational standards
• Maintain high standards of housekeeping, hygiene and workplace organisation
• Provide support and assistance to other departments when required
• Promote a positive employee relations environment, encouraging engagement and teamwork
• Communicate effectively with both internal and external customers to ensure service excellence
• Coach, mentor and develop warehouse operatives and Team Leaders to maximise performance
• Monitor staff performance, attendance, quality and productivity, taking appropriate action where required
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• Act as a role model for company values, ensuring compliance with Health & Safety requirements and the DP World Code of Conduct

• →Previous experience supervising teams within a warehouse, logistics or supply chain environment
• →Strong knowledge of warehouse operations and operational processes
• →Excellent people management, coaching and leadership skills
• →Strong communication and interpersonal skills with the ability to build positive working relationships
• →Experience monitoring productivity, quality and performance against KPIs
• →Good organisational skills with the ability to prioritise workload in a fast-paced environment
• →Proactive and results-driven approach with strong problem-solving abilities
• →Ability to motivate teams and drive high levels of engagement and performance
• →Team player with a collaborative and customer-focused mindset
• →Good level of Maths and English
• →Experience supervising or leading teams within a warehouse or logistics environment
• →Understanding of quality systems and performance management processes
• →Experience monitoring departmental performance, including productivity, quality and attendance

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

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