Senior Surveyor

At The Crown Estate, we manage a world-class portfolio of land, property, and natural resources—creating lasting and shared prosperity for the nation. Our London portfolio sits at the heart of the West End, where we deliver exceptional places for businesses, communities, and visitors.

We are now looking for a 'Senior Surveyor' to join our St James’s team, supporting a key part of our Central London portfolio.

Reporting to the Associate Director, you will take responsibility for managing a selection of commercial office and retail properties across the North & West St James’s portfolio.

This is a highly visible role where you will combine commercial acumen, operational excellence, and customer focus to deliver outstanding asset performance and tenant experience.

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  Manage day-to-day operations across a portfolio of multi-let commercial assets

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  Ensure full compliance with health & safety standards and drive best practice

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  Build strong relationships with occupiers, enhancing customer experience and retention

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  Oversee service charge budgets including preparation, reconciliation, and recovery

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  Lead on lease management including enforcement, licences, and tenant alterations

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  Conduct regular property inspections to maintain high asset standards

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  Work closely with FM teams, contractors, and external stakeholders

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  Support leasing activity and provide input into asset strategy and business planning

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  Resolve tenant queries and disputes with a proactive, solutions-focused approach

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  Mentor and support junior colleagues, contributing to team development

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  Embed sustainability initiatives to improve building performance and efficiency

We’re looking for a commercially astute and proactive surveyor who thrives in a dynamic, customer-focused environment.

• MRICS qualified with post-qualification experience in property management

• Strong experience across office and retail assets, ideally in a Central London environment

• Proven ability to manage service charges from budgeting through to reconciliation

• Excellent understanding of Landlord & Tenant legislation and lease interpretation

• Strong negotiation skills and experience resolving tenant issues

• Experience managing multi-let properties and working with managing agents/contractors

• Confident communicator with a strong customer-first mindset

• Highly organised with the ability to manage competing priorities

• Experience mentoring or supporting junior team members

• Exposure to crisis or incident management

• Familiarity with property management systems and strong Excel skills

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.