The Penny Ice Creamery - Area Manager

THE PENNY ICE CREAMERY | Made From Scratch | www.thepennyicecreamery.com The Penny Ice Creamery is the only ice cream shop in Santa Cruz that makes ice cream completely from scratch, in house, using local and organic ingredients. We strive to share our passion for local sourcing and sustainability, and to bring some simple deliciousness and sweet moments into our lives and to our communities. The Penny Ice Creamery Area Manager actively leads, defines, manages, and coordinates sales and operations, facilitating all activities for The Penny Ice Creamery locations in Santa Cruz County and Santa Clara County, as well as all catering operations in those areas. This hands-on position ensures the highest quality of customer service and products, and consistently upholds and models our standards of excellence. The Penny Ice Creamery Area Manager strategically executes the requirements of this position through agreed upon and defined goals and objectives. They ensure profitability by maintaining a first-class customer experience while balancing variable and operational costs. They work closely with The Glass Jar management team at every level. They work closely with employees of each Penny location, and the events team, to ensure a quality guest experience. The Penny Ice Creamery Area Manager maintains a regular hands-on presence at all Penny Ice Creamery locations (i.e. six Penny locations) to ensure successful implementation of strategic initiatives and upkeep of brand standards. They bring their passion for guiding, coaching, and mentoring each day to inspire our teams and continuously generate peak performance across the board. They reinforce and contribute to our culture of excellence, growth, and accountability. The ideal candidate for this role possesses a penchant for leadership and is a systems thinker; they confidently understand the interconnection of a multi-unit business operation, and can maintain that intricate system. This individual demonstrates a proficiency in execution, and is comfortable taking theoretical strategic initiatives and implementing them in reality through meticulous planning, execution, and follow-through. They are highly organized, and able to keep tabs on multiple projects, tasks, or issues simultaneously from start to finish. Our six Penny Ice Creamery locations are: - Downtown Santa Cruz - Pleasure Point in Capitola - Aptos Village - Scotts Valley - Palo Alto (Town and Country Village) - Los Altos (State Street Market) Requirements -Ability to work 40+ hours a week consistently. -Ability to work late nights (as late as 11:30PM), weekends and holidays. -Demonstrated success and desire to work in and lead a fast-paced, hands-on environment. -Management experience in a food service establishment. -Management experience of a multi-unit operation is a plus. -Reliable transportation. -Skills in creative and rational problem solving, prioritizing, and effective leadership that aligns with our work culture. -Demonstrated interpersonal and communication skills. -Ability to give and receive feedback professionally; other soft skill competencies include emotional intelligence, active listening, compassion, adaptability. -Demonstrated proficiency in business acumen and critical thinking. -An aptitude for logistics, coordination, and project management. Benefits Benefits & Perks Include: Competitive Compensation Medical, Dental, and Vision Insurance Paid Time Off CalSavers Retirement Savings Program Company Outings and Gatherings Discounts at Select Businesses Staff Meals, Ice Cream, and Coffee! The Glass Jar, Inc. is a farm-to-table restaurant group established in Santa Cruz, CA with a focus on the nexus of food and community. The Glass Jar, Inc. owns and operates The Penny Ice Creamery, The Picnic Basket, and various community events. _______ Equal Employment Opportunity Statement At The Glass Jar, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.