Associate Account Coordinator (Order Management)

Gurugram, HaryanaFull Timemid

OtherAccount Coordinator

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Quick Summary

Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery,

Technical Tools

OtherAccount Coordinator

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Assist Account Coordinator with sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross-departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Manage Hatch Order Entry Process for Drop Ship Orders

Accept and book all customer orders as follows:

Flex:  Order entry via Customer Order and verify and track inbound inventory to get received.

Custom:  Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking

Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.

Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.

Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.

Perform other related duties as assigned and required by Customer Service Manager.

*Other job duties as assigned

Ability to become a trusted contact to internal and external clients.

Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.

Strong verbal and written communication skills.

Ability to easily build rapport at all levels with both internal and external clients

High level of attention to detail and exceptional organizational skills

Excellent time management and multi-tasking skills.

Ability to adapt and react to quick changes.

Ability to work independently on projects.

Ability to work effectively and efficiently under pressure.

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.