Cloud Engineer - Azure

The Engineer (L2) plays a key role in supporting, maintaining, and optimizing cloud-based environments with a strong focus on operational excellence, reliability, security, and cost efficiency.

This role involves contributing to the development and enhancement of automation capabilities that enable clients to effectively run their workloads in the cloud. Work spans primarily across Azure, with exposure to AWS, leveraging native cloud services, infrastructure-as-code frameworks, and modern cloud management tools.

The position requires close collaboration with cross-functional teams and client engineering stakeholders to ensure stable, secure, and scalable operations. Strong hands-on experience with Azure platforms, familiarity with container ecosystems, and exposure to DevOps and automation practices are essential.

Responsibilities also include day-to-day operational support within a managed services model, covering incident management, monitoring, and participation in on-call rotations. A solid foundation in Linux and Windows systems, networking, and production operations is critical for effective troubleshooting and environment stability.

Success in this role depends on a balance of technical depth, operational ownership, and client collaboration, along with a continuous focus on improving systems through automation, governance, and best practices.

Provide L2 support for cloud and platform environments, ensuring high availability and reliability

Own incidents, service requests, and problem management aligned to SLAs

Participate in on-call rotations and support after-hours incidents and change windows

Perform day-to-day monitoring and support of client cloud infrastructure

Troubleshoot and resolve issues across infrastructure, platform, and application layers

Support and manage Azure-based environments (compute, storage, networking, identity)

Work with OpenShift/Kubernetes platforms for containerized workloads

Assist in CI/CD pipeline operations using tools like Jenkins, ArgoCD, GitHub

Collaborate with L3/engineering teams for RCA and complex issue resolution

Conduct weekly client discussions on incidents, improvements, and environment optimization

Contribute to documentation, runbooks, and operational procedures

Ensure adherence to change management, release governance, and compliance standards

Identify and implement automation opportunities for operational efficiency

Support cost, security, and compliance optimization across cloud environments

Strong hands-on experience with Microsoft Azure (IaaS + PaaS)

Experience with OpenShift or Kubernetes

DevOps tools:

Jenkins

ArgoCD

GitHub / GitHub Actions

Experience with Infrastructure as Code (Terraform, ARM)

Familiarity with:

Proven experience in 24x7 production support and on-call environments (mandatory)

Strong incident management, troubleshooting, and ownership mindset

Understanding of SLA/SLO-driven operations and uptime commitments

Experience with change control, release processes, and production deployments

Ability to handle high-pressure outage scenarios and client escalations

Work directly with client stakeholders and engineering teams

Conduct weekly/monthly reviews on incidents, changes, and improvements

Provide operational insights, reporting, and recommendations

Handle communication during outages, including status updates and stakeholder alignment