Product Engineer II

As a Product Engineer II – Configuration Services, you will be instrumental in implementing enterprise-level system configurations for data center and edge hardware. You will own the process from hardware arrival through power-on, configuration, validation, and documentation, ensuring accurate and efficient delivery of configured systems to internal teams and customers. Your responsibilities include creating system configuration plans, defining and executing power-on and burn-in procedures, performing firmware and BIOS/UEFI updates, and implementing OS/hypervisor images and automation. You will collaborate closely with Program Management, Account Coordinators, Production Engineering, Manufacturing, System Verification, Sales Engineering, and clients to provide a high-quality project experience. 

• Support Production as needed throughout the course of projects by collaborating with Program Management, Account Coordinators and Production Engineering.   

• Participate in the launch of new solutions, ensuring successful delivery to customers. 

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors. 

• Conduct research on emerging technologies, including performance evaluations and benchmark testing. 

• Respond to and resolve advanced customer technical inquiries in a timely manner. 

• Mentor and provide guidance to other Product Engineers to support team development. 

 Configuration Engineering Functions 

• Own the bench-level configuration process for enterprise servers, storage, and networking platforms from incoming inspection through final configuration sign-off. 

• Develop and maintain system configuration plans and port mapping for single systems and small clusters, including IP addressing, VLAN assignments, and logical connectivity.  

• Perform initial power-on, firmware/BIOS/UEFI updates, and hardware validation per project standards. 

• Install and configure Linux and Windows operating systems, hypervisors, and base software images according to customer or internal build standards.  

• Develop and maintain golden images, automation scripts, and configuration checklists for repeatable, high-quality builds. 

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors, escalating when appropriate.  

• Capture and maintain configuration documentation (as-built configs, inventories, serials, IP plans, port maps) in the appropriate systems of record.

• Provide input to labor estimation and pre-sales assessments for configuration-heavy opportunities.  

• Provide production floor support for configuration issues and deviations, working closely with Manufacturing and System Verification teams. 

   
   

   

• 6+ years of experience building and designing computer components into custom built systems. 

• 5+ years of experience building and designing enterprise level systems including Networking, Compute and Storage hardware. 

• 5+ years of experience with Linux and Windows operating systems. 

• 5+ years of experience creating and maintaining bills of materials (BOMs). 

• 5+ years of experience configuring Dell, Supermicro, HPE, Lenovo, and Whitebox systems. 

• Bachelor’s degree in computer engineering, Computer Science, or a related field.