Thinkahead12d ago

ServiceNow Business Analyst

India·GurugramRemoteFull Timemid

Business AnalystData & AI

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Quick Summary

Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

Technical Tools

Business AnalystData & AI

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are seeking a highly motivated Business Analyst with strong experience in Agile delivery, SDLC processes, ServiceNow platform understanding, Jira reporting, and enterprise workflow analysis. The ideal candidate will work closely with business stakeholders, development teams, and platform owners to deliver scalable, efficient, and high-quality technology solutions.

This role requires a techno-functional mindset with strong analytical, communication, documentation, reporting, and stakeholder management capabilities. The candidate should be comfortable collaborating across business and technical teams while supporting enterprise platforms, process improvements, and Agile delivery initiatives.

Gather, analyze, and document business, functional, and technical requirements.

Create User Stories, Acceptance Criteria, BRDs, FRDs, process flows, mockups, and high-level solution documentation using tools such as Visio and Lucidchart.

Conduct stakeholder meetings, workshops, requirement walkthroughs, and process analysis sessions.

Work closely with Product Owners, Developers, QA teams, Architects, and ServiceNow Admins to ensure successful solution delivery.

Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, retrospectives, and UAT activities.

Create and manage Jira dashboards, filters, Agile reports, and JQL queries for sprint tracking, SLA reporting, backlog monitoring, and delivery governance.

Analyze workflows, identify process improvement opportunities, and support automation initiatives.

Collaborate on ServiceNow enhancements, integrations, workflows, and ITSM processes including Incident, Change, Request, and Service Catalog Management.

Prepare executive status reports, dashboards, RAID logs, and project documentation for stakeholders and leadership teams.

Support testing, validation, deployment coordination, and continuous improvement initiatives.

4–6 years of experience as a Business Analyst or Technical Business Analyst in enterprise IT environments.

Strong understanding of Agile methodologies and SDLC processes.

Hands-on experience with Jira, Confluence, JQL Queries, Dashboards, and Agile Reporting.

Strong understanding of ServiceNow platform and ITSM processes.

Experience creating process flows, workflow diagrams, mockups, and solution documentation using Visio or Lucidchart.

Strong analytical, stakeholder management, presentation, and communication skills.

Ability to work closely with technical and business teams in fast-paced Agile environments.

ServiceNow Certified System Administrator (CSA) preferred.

Knowledge of APIs, integrations, automation, and orchestration concepts.

Exposure to Power BI/Tableau reporting tools.

Understanding of IAM, Governance, or Information Security processes is an added advantage.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership