Field Service Manager

We’re seeking a Field Service Manager to lead and scale our field operations, ensuring high-quality, efficient service delivery across a national technician network. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading distributed teams, and is passionate about operational excellence and customer satisfaction.

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  Lead and manage a team of field technicians across multiple regions

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  Oversee scheduling and dispatch to ensure timely and cost-effective service delivery

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  Monitor key performance metrics (response time, completion rates, utilization, quality) and drive continuous improvement

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  Partner with internal teams (Sales, Project Management, Operations) to align service delivery with business goals

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  Serve as a primary point of contact for clients, vendors, and project stakeholders

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  Coach, mentor, and develop technicians to improve performance and service quality

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  Conduct field visits and performance evaluations

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  Support hiring and onboarding of new technicians

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  Manage service-related costs, inventory, and resource allocation

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  Implement training programs and certification processes for supported products

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  Ensure accurate documentation and timely service order completion to support billing

• Experience managing field service technicians or distributed teams

• Strong scheduling, dispatching, and resource allocation experience

• Ability to analyze performance metrics and drive improvements

• Strong communication, organization, and decision-making skills

• Willingness to travel (~2 days/week)

• Multi-region field service leadership experience

• Background in construction or technical service environments

• Experience working cross-functionally (Sales, Ops, PMs)

• Familiarity with service metrics and dispatching tools

Thrive is an equal opportunity employer.