Social Work Team Lead

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

As a Social Work Team Lead, you will oversee and manage one or more of our Social Work teams (LCSWs and/or LMSWs), ensuring they are equipped to deliver compassionate, high-quality support to members navigating cancer and complex social needs. Reporting to the Manager of Social Work, you will lead a team focused on identifying and addressing social determinants of health, reducing barriers to care, advancing health equity, and connecting members and caregivers with meaningful resources and support. You will provide day-to-day leadership, manage escalations, support training and development, coach and mentor your team, and foster strong collaboration across the broader Care Team.

Clinical supervision may also be part of this role, depending on licensure and program needs.

To excel in this role, you must demonstrate strong leadership and mentorship skills, with a proven track record of managing staff and high-performing social work teams. You are a proactive problem solver who views challenges as opportunities for growth and is committed to continuous improvement. Experience supporting individuals with complex social needs within healthcare is essential, with oncology, palliative care, care management, or value-based care experience strongly preferred. Knowledge of health plan and provider operations, community-based resources, and healthcare navigation is also beneficial.

• Have completed Social Work training and demonstrated competencies in a Social Worker role

• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backward and forward, and actively share ideas on improving them.

• Be on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations.

• Directly manage and serve as an escalation point to a team of Oncology Social Workers and Clinical Social Workers, including but not limited to escalated member and caregiver interactions.

• Have built strong, trusting relationships with your team and leadership, where listening and empathy are the foundation for every interaction.

• Lead team meetings such as daily huddles and case conferences to drive member engagement, enable our Care Teams, and ultimately establish targeted support plans.

• Understand the skills, qualities, and experience that set a candidate up for success and participate in the oncology social work interview loop.

• Act as an air traffic controller by monitoring assignments and ensuring queues are effectively and efficiently managed.

• Handle process and workflow escalations.

• Track social work-driven OKRs and conduct root-cause analyses to identify knowledge, data, or procedure gaps.

• Support our social workers in identifying and prioritizing member needs and assisting them with care coordination and clinical support such as crisis management, psychosocial emotional support, therapeutic services, care coordination, connecting members to high-quality providers, and preventing readmissions.

• Provide clinical expertise in medical, behavioral, and crisis management.

• Monitor quality and productivity metrics for all social work team members and then develop coaching and remediation plans for direct reports accordingly.

• Provide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, project initiatives, and policies and procedures.

• Drive engagement and promote the Thyme Care vision and strategy.

• Be available for urgent clinical escalations and clinical consult support.

• Provide Social Work overflow, holiday, and on-call coverage support as needed.

• Develop strategies to promote culturally competent care and close the health literacy gap.

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $105,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.