Technical Implementation Specialist Mid/Senior (B2B SaaS, US market)

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

We are looking for the next hands-on Tech Implementation Specialist (Mid/Senior) to join our small, agile team of 3, helping clients unlock the full potential of Tidio. You will design and implement tailored solutions, integrate Tidio with other tools, and guide clients through adoption and post-implementation care. Working cross-functionally with Product, Engineering, and Sales teams, you will ensure smooth adoption, solve real challenges, and make a tangible impact on client success.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and takes ownership of projects that directly impact client success and Tidio’s growth.

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience.

• Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.

• Implement and customize solutions based on each client’s specific business needs.

• Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.

• Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.

• Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.

• Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.

• Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.

• Identify and drive process improvements, helping to streamline and scale the implementation workflow.