Retail Coach

The Retail Coach will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure Tiffany client experience is delivered consistently, and brand attitudes are demonstrated. Through thoughtful planning of training sessions, partnership with store leadership, on the job coaching and follow up, the Retail Coach will ensure the selling and clientelling skill sets are adopted and demonstrated by the retail teams confidently & skillfully, to meet business needs. The goal is to create Tiffany Brand Ambassadors who are curious and passionate about our clients, the brand, products and have a strategic and optimistic approach to selling and client development.

Coaching for Client Experience (30%)

• Align with Retail Goals to implement and drive changes and elevation in Client Experience. 
• Monitor and observe daily client interactions on the sales floor. Provide feedback to the retail sales team and update Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
• Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.

• Expert knowledge in Retail Leadership and people development skills.
• Confident in identifying gaps and application of coaching & learning methodology and techniques to train retail team members.
• Proven track record with progressive coaching approach.
• Strong facilitation, communication, and interpersonal skills.
• Ability to interact strategically with broad range of stakeholders.
• Lead and inspire as a role model as a Retail Coach.
• Encourage growth mindset and winning spirit.

• GIA Certified
• Jewelry industry experience.
• 3 years of Retail Field Coach/ Training & Development experience (facilitation skills/ luxury brand or service industry).