School Success Manager

School scheduling is a hard problem, one that technology was meant to solve. Yet for decades, the master schedule has been built by hand, consuming educators’ valuable time while delivering a sub-optimal result for students. We started Timely to build the tool we wish we had when we were in schools. And today, we are changing how schools create high quality schedules for teachers and students. Timely combines groundbreaking AI technology with support from a team of expert school schedulers: saving schedulers’ time, and surfacing opportunities for leaders to unlock staff potential. Timely delivers optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives.

Our district and school partners agree: scheduling is a key opportunity for educational innovation, and that Timely is the indispensable partner in addressing the challenge. We’re experiencing exciting growth as a company, while doubling down on our mission and people-centered approach to leveraging powerful technology. We serve districts and charter school organizations across 20+ states, growing (and renewing) at rates that lead the education technology industry. This growth has been driven by our strong product-market fit, deep understanding of education, and commitment to customer success.

As a School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. You'll work directly with our school and district partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.

The School Success Manager role leads all aspects of Timely’s customer-facing support model. 

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• Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution

• Contribute to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, and answering questions from prospective school partners

• Pitch in wherever and whenever is needed to contribute to team success

The role requires someone with:

• Meaningful experience developing middle and/or high school schedules

• Willingness to roll up sleeves and work in a scrappy environment

The following additional experiences would also be a plus:

• Customer success or related experience – experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals

• Experience in a fast-paced, high-growth entrepreneurial environment

• An experienced scheduler: Someone who has lived secondary scheduling and has at least 2+ years of experience building and owning a middle and/or high school schedule

• A “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students

• Detail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detail.

• Strategic: You can take in many different signals, cut through the noise, communicate clearly, and deliver for our district/CMO and school partners

• Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time.

• Collaborative: You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleagues

• Adaptable: You adjust quickly to changing priorities and conditions. Cope effectively with complexity and change

• January 4th, 2027