Mail Services Associate - Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

• Role Summary
  The ESB Lower Level Mail Lead is responsible for the daily coordination and execution of mailroom
  operations at the Empire State Building Lower Level.
  This role supports the receipt, review, documentation, processing, preparation, delivery, pickup,
  shipment, and transport of all mail, parcels, supplies, and business materials moving through the
  Mail Center.

  The Mail Lead is expected to maintain an organized, safe, service-focused, and process-driven
  mailroom operation while supporting internal departments, associates, vendors, and management.
  This is a lead team position requiring strong follow-through, attention to detail, customer service,
  safety awareness, and the ability to support day-to-day workflow across the Lower Level
  operation.

  Key Responsibilities:

  Mailroom Operations
  Shipping and Courier Processing
  Work Orders and Service Requests
  Logs, Records and Reporting
  Safety and Security
  Team Support and Cross Training

• Required Skills and Qualifications
  Experience in mailroom, shipping, logistics, facilities, office services, or workplace operations
  preferred.
  Working knowledge of carrier systems such as UPS, FedEx, DHL, or similar platforms
  preferred.
  Strong attention to detail and documentation accuracy.
  Strong customer service and communication skills.
  Ability to follow established process and safety procedures.
  Ability to prioritize requests in a fast-paced environment.
  Ability to move between hands-on task execution and workflow coordination.
  Basic computer skills required.
  Ability to work independently while escalating issues appropriately.
  Ability to cross-train and support adjacent Workplace Operations functions.

• Physical Requirements
  Ability to stand, walk, bend, lift, push, pull, and move materials throughout the workday.
  Ability to lift and transport boxes, supplies, mail, copy paper, and parcels in accordance with
  site safety guidelines.
  Ability to perform hands-on receiving, delivery, pickup, sorting, staging, and shipping tasks.