Director, Provider Services

The Director– Provider Services leads the growth and performance of healthcare staffing in the Provider Services (Physicians, NPs, PAs) division. This role manages full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance.

• HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

• →Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets.
• →Hire, coach, and manage recruiters and account managers while building a culture of accountability.
• →Oversee client retention, build healthcare provider pipelines, and align recruitment with client demand.
• →Establish and monitor KPIs (placements, fill rates, gross profit) to identify gaps and drive results.
• →Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

• →Lead the Provider Services team and manage associated work processes
• →Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• →Execute supervisory responsibilities in accordance with the organization’s policies and procedures

Other duties as assigned

• We Build Trust: We do what we say.  We act with integrity and accountability. We earn confidence through transparency and results.
• We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo.  We adapt and grow to meet the needs of tomorrow.
• We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.

• High school diploma or equivalent  
• 4+ years of experience in the healthcare staffing space
• Proven success managing staffing operations, sales, recruitment, and account management teams; Ability to build and maintain productive working relationships with cross-functional coworkers
• Deep understanding of profit margins, healthcare trends, and data-driven decision-making via CRM/ATS systems.
• Expert communication, negotiation, and relationship-building abilities in a fast-paced environment; effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Proficiency in Microsoft Office Outlook, Word, Excel

•  College degree preferred; Will accept any suitable combination of education, training, and experience
• Experience managing recruiting staff to include coaching, performance reviews, problem resolution, process compliance, and reporting in Provider Services