Director of Corporate Engineering

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. 

As the Director of Corporate Engineering you will manage multiple teams and serve as the India site leader (~45 people) for the Business Technology & Transformation team. This leader will have direct responsibilities for 

• →Partner closely with Corporate Product leadership to develop the vision for our use of the systems that support our Core Operations including Customer Care/Contact, Hardware (Supply Chain and Product Lifecycle) and Customer Onboarding Solutions and ensuring these solutions are built for the near and long term
• →Oversee the build and execution of a QA automation strategy/roadmap 
• →Develop organizational-level goals and drive the technical and organizational roadmap for Toast’s Operations/Customer Engineering teams. Partner closely with commercial product and other corporate Engineering teams
• →Influence key decisions on design and implementation of scalable, reliable, and cost-effective Customer/Operations engineering solutions
• →Manage the daily activities of globally distributed Engineering and QA teams who are delivering Operations/Customer Systems enhancements critical to Toast's growth
• →Iterate quickly without compromising quality and raise the bar on operational excellence
• →Identify and execute the processes needed to achieve operational excellence in all areas, including solution delivery, release management, and system reliability
• →Facilitate release planning and capacity planning for team’s initiatives
• →Balance the teams' work to add new features and pay down tech debt to ensure an efficient, stable, and scalable systems
• →Build credibility with engineers, lead technical reviews and discussions, ensure best practices are developed and enforced, and advocate for the needs of the engineers
• →Develop a team structure that is inclusive, thoughtful and efficient
• →Mentor team members, identify/develop opportunities for individual growth and set a positive example for working in a team environment

• Experience directly managing a global team with an offshore presence 
• Experience in Service Cloud, Case Management, Knowledgebase, Customer Contact, Supply Chain and Product Lifecycle Management solutions
• Experience building strong multi-geo engineering and quality functions
• Successfully scaled teams, process and systems in a fast paced environment
• Implementation expertise and practical experience working on large system projects involving complex integration with other systems
• Experience in collaborating with product owners representing Sales, Customer Service, Product & Engineering and balancing competing interests and needs across the organization to define a clear roadmap for CRM deliverables
• Experience in managing all aspects of application development, including design, implementation, configuration, custom development, refactoring, automated testing, deployment etc.
• Experience in prioritizing new feature and enhancement requests in alignment with business objectives
• Experience in developing and retaining a highly talented team
• Excellent organizational, time management & verbal/written communication skills

• Experience in implementing/upgrading Contact Center as a Service, Product Lifecycle Management, and/or Zuora Billing . Familiarity with Guided selling, product configuration and dynamic pricing
• Experience working with 3rd party development teams
• Experience working with Jira
• Familiarity with Netsuite & DocuSign

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.