Homecare Operations Coordinator

United States·Rockvillemid

OperationsOperations Coordinator

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Quick Summary

Overview

Position Overview A leading Homecare provider is seeking an energetic and proactive Operations Coordinator to oversee daily caregiver scheduling and ensure consistent,

Technical Tools

OperationsOperations Coordinator

Responsibilities

~1 min read

→Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
→Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last-minute coverage needs
→Coordinate start-of-care scheduling for new patients
→Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
→Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
→Maintain accurate scheduling records, case notes, and service documentation
→Communicate scheduling updates with caregivers, patients, families, and internal team members
→Serve as a liaison between patients, caregivers, nurses, and administrative staff
→Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
→Escalate clinical concerns or complex scheduling issues to the appropriate team
→Ensure scheduling activities comply with agency policies and payer guidelines

Requirements

~1 min read

High school diploma or equivalent required
Previous experience in healthcare scheduling, staffing coordination, home health, or a related healthcare environment preferred
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving and critical-thinking abilities
High attention to detail and ability to work independently (minimum typing speed of 40 WPM)
Proficiency with Microsoft Office 365 and general computer applications
Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
Bilingual in Spanish, Russian, Creole or another language commonly spoken in NYC
Reliable attendance, flexibility to work overtime and dependable transportation are required