AI Engineering Intern

Toshiba Global Commerce Solutions is seeking an AI Engineering Intern to help design, build, test, and improve AI-powered solutions for partner enablement, enterprise knowledge access, and workflow automation.

The intern will contribute to a Retrieval-Augmented Generation (RAG) community platform, agentic AI solutions, intelligent knowledge search, and AI-assisted workflows. This role provides hands-on experience applying generative AI to real enterprise retail and partner-support use cases.

• Currently pursuing a degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Technology, or a related field. 

• Programming experience in Python, JavaScript, Java, or a similar language. 

• Understanding of APIs, databases, data structures, and software development fundamentals. 

• Strong analytical, problem-solving, and troubleshooting skills. 

• Interest in generative AI, large language models, RAG, and agentic systems. 

• Ability to communicate technical concepts clearly and collaborate across teams. 

• Experience using AI-assisted development tools such as Claude, ChatGPT, GitHub Copilot, Cursor, Windsurf, or similar platforms. 

• Familiarity with enterprise AI platforms, including Anthropic Claude, OpenAI, Azure OpenAI, or comparable services. 

• Exposure to Model Context Protocol (MCP), tool calling, agent frameworks, and AI orchestration platforms. 

• Familiarity with RAG, vector databases, embeddings, semantic search, prompt engineering, and agentic workflows. 

• Familiarity with Slack-based AI workflows, enterprise knowledge management, and collaborative partner or developer communities. 

• Experience with Git, REST APIs, cloud platforms, Docker, or CI/CD pipelines. 

• Exposure to document processing, knowledge management, or enterprise search. 

• Understanding of AI evaluation, observability, security, privacy, and responsible AI practices. 

• Interest in retail technology, partner ecosystems, enterprise software, or technical enablement. 

• →Design and develop RAG-based solutions that provide accurate, context-aware answers from technical documentation and community knowledge. 

• →Build and test AI agents that can answer questions, guide integrations, support troubleshooting, and automate multi-step workflows. 

• →Help create an AI-powered partner community that promotes shared knowledge, reusable solutions, and reduced dependency on subject-matter experts. 

• →Prepare and organize documents, technical content, and knowledge sources for AI retrieval. 

• →Develop document ingestion, chunking, metadata, embedding, indexing, and retrieval processes. 

• →Integrate large language models with enterprise systems, APIs, tools, and data sources. 

• →Develop reusable prompts, agent instructions, tools, and workflow components. 

• →Support Slack-based AI workflows and collaborative knowledge-sharing experiences. 

• →Create evaluation methods to measure answer accuracy, relevance, completeness, groundedness, and response quality. 

• →Identify hallucinations, false positives, retrieval gaps, and other AI quality issues. 

• →Implement guardrails, human-review controls, access permissions, and responsible AI practices. 

• →Monitor agent performance, latency, reliability, token usage, and cost. 

• →Support testing, troubleshooting, documentation, deployment, and ongoing maintenance. 

• →Collaborate with engineering, professional services, subject-matter experts, and partner teams to identify and implement high-value AI use cases. 

• →Hands-on experience building production-oriented generative AI and agentic solutions. 

• →Practical exposure to RAG architecture, enterprise knowledge systems, AI evaluation, and responsible AI. 

• →Experience solving real business and technical enablement challenges. 

• →Mentorship from AI, engineering, retail technology, and professional services leaders. 

• →Opportunities to build portfolio-ready solutions with measurable business impact. 

Toshiba Global Commerce Solutions, Inc., is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.   

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.