Senior Cloud Engineer – ELERA Platform (AI-Enabled Reliability & Operations)

Toshiba Global Commerce Solutions is seeking a Senior Cloud Engineer – ELERA Platform (AI-Enabled Reliability & Operations) that is a hands-on engineering role responsible for deploying, operating, and improving ELERA across cloud and hybrid retail environments. This position focuses on reliability, uptime, performance, observability, and incident response for production systems operating at scale.

You will build and operate the systems that keep stores running—working across Kubernetes, observability, performance, and automation—with direct impact on: 

• Uptime  

• Latency (scan + payment flows)  

• MTTR  

You are not designing strategy—you are implementing and running production systems at scale, with increasing ownership over reliability and performance. 

• Build and maintain AKS-based deployments
• Support hybrid architectures (store edge + cloud)
• Configure networking, scaling, and failover behaviors
• Work with customer environments to ensure production readiness

• Implement resilience patterns (health checks, probes, circuit breakers, retries)
• Monitor system health and respond to incidents
• Fix root causes and support uptime targets

• Instrument services using OpenTelemetry
• Configure metrics (Prometheus) and build dashboards (Grafana)
• Track API latency, error rates, and store-level performance
• Support in-store aggregation patterns to reduce cloud load

• Identify bottlenecks in microservices, messaging systems, and data layers
• Support performance testing and validation
• Work with load tools and telemetry to diagnose latency issues
• Improve throughput and system performance

• Participate in production incidents
• Analyze logs, traces, and metrics to identify root cause
• Contribute to runbooks and automated recovery scripts
• Reduce detection and resolution time

• Use AI tools to analyze logs and errors
• Assist in debugging and RCA
• Integrate AI with alerting workflows and triage systems
• Contribute to automation for common failure scenarios

• 5–8 years of hands-on engineering experience
• Strong experience with Kubernetes (AKS preferred)
• Background in microservices architectures
• Experience deploying and supporting distributed production systems
• Familiarity with observability: metrics, logs, tracing
• Ability to debug production issues
• Experience with at least one cloud provider (Azure preferred)
• Solid understanding of:
• REST APIs
• Scaling fundamentals
• Failure-handling patterns

• Exposure to retail systems, POS, or edge environments
• Experience with OpenTelemetry instrumentation
• Background in MongoDB performance tuning
• Prior experience in incident response or on-call rotations
• Familiarity with performance testing tools such as k6 or JMeter

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.