Sr. Program Manager, Operational Excellence

Toshiba Global Commerce Solutions is seeking a Sr. Program Manager, Operational Excellence. The Hardware Portfolio Operational Excellence Program Manager is the driving force behind enhancing the efficiency, quality, and cost-effectiveness of our hardware portfolio throughout its entire lifecycle, from design and manufacturing to deployment, maintenance, and retirement. This role involves leading high-impact, cross-functional initiatives, implementing Lean and Six Sigma methodologies, and fostering a culture of continuous improvement across engineering, quality, supply chain, and operations teams. The ideal candidate will combine a deep technical understanding of hardware operations with superior program management and leadership skills.

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field

• 7–10 years of experience in operations, manufacturing, supply chain, or technical program management (hardware preferred)

• Proven success leading continuous improvement initiatives with measurable, quantifiable outcomes

• Strong analytical, problem-solving, communication, and cross-functional leadership skills

• Lean Six Sigma Green Belt or Black Belt certification

• Master’s degree or MBA

• Experience with hardware logistics, inventory systems, and vendor management

• Proficiency in ERP, data analytics, and automation tools

• Develop and execute the operational excellence roadmap aligned to business strategy

• Lead change management initiatives across cross-functional teams

• Drive predictable delivery and scalable operations

• Lead value stream mapping, root cause analysis, and Kaizen events

• Reduce waste, lead times, and quality escapes

• Improve throughput and on-time delivery performance

• Manage hardware portfolio dependencies, resources, and risk

• Ensure alignment to revenue and strategic objectives

• Provide early risk identification and structured escalation paths

• Define and track KPIs (productivity, quality, cost, revenue attainment)

• Deliver executive-level reporting with ROI analysis

• Provide data-driven recommendations to leadership

• Analyze operational data to identify trends, bottlenecks, and risks

• Implement digital tools and automation to improve efficiency

• Standardize reporting frameworks

• Ensure adherence to regulatory and quality standards

• Partner with Quality and Engineering to prevent defects and reduce rework

• Coach teams on Lean principles and continuous improvement methodologies

• Build internal capability and a culture of operational excellence

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance 
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days  

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)