Human Resources & Payroll Coordinator

Location: In-office role at our Uptown Charlotte office

Ready to grow your career in Human Resources? As a Human Resources & Payroll Coordinator at Townsquare Interactive, you’ll play an important role in supporting our employees and managers throughout the employee lifecycle while gaining hands-on experience across payroll, onboarding, HR operations, employee support, and more.

This is an opportunity to take ownership of key HR processes, including semi-monthly payroll and new hire onboarding, while working closely with our HR team and leaders across the organization. If you’re organized, detail-oriented, and enjoy helping people while keeping things running smoothly behind the scenes, this could be a great next step in your HR career.

We’re on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them—like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best.

• →Manage and process semi-monthly payroll, ensuring accuracy and timely completion
• →Review and process payroll-related changes, including new hires, terminations, pay changes, deductions, and other employee updates
• →Research and resolve payroll discrepancies and respond to employee payroll questions
• →Own the new hire onboarding process, including preparing offer letters, processing new hires and onboarding tasks within the HRIS, completing required documentation, and coordinating pre-employment and onboarding activities
• →Maintain accurate personnel records in compliance with applicable legal requirements
• →Monitor the HR inbox and respond to employee and manager questions, escalating matters to HR leadership as needed
• →Process employee pay and job changes and assist with employee terminations
• →Assist with Leaves of Absence and ADA accommodations
• →Assist with Exit and Stay Interviews as needed
• →Assist with coordinating and facilitating monthly employee HR training sessions
• →Run and maintain various HR and payroll reports on a weekly, monthly, and as-needed basis
• →Support HR leadership with research, special projects, and department initiatives
• →Provide excellent customer service and timely support to employees and managers who contact the HR department
• →Perform other duties as assigned

• Bachelor’s degree (required)
• Previous experience in Human Resources, payroll, HR operations, or employee administration preferred
• Experience with Microsoft Office Suite and Outlook
• Strong attention to detail and a high degree of accuracy, particularly when working with payroll and employee information
• Excellent organization and time-management skills with the ability to manage multiple responsibilities and deadlines
• Strong written and verbal communication skills
• A customer-service mindset and the ability to work effectively with employees and leaders at all levels
• Ability to handle confidential employee and payroll information with discretion
• A proactive approach and willingness to take initiative
• Ability to work independently while collaborating effectively as part of a team
• Comfort working in a fast-paced environment and adapting as needs change
• Ability to work 5 days per week in our Uptown Charlotte office

We’re committed to investing in your growth and providing opportunities to build your HR career. Here’s what you can expect:

• Competitive base salary
• 3 weeks PTO
• 9 paid holidays (including 2 personal/floating holidays)
• Volunteer Time Off—give back to your community
• Health, Dental, Vision, and Pet Insurance
• 401(K) Retirement Plan with Company Match + Employee Stock Purchase Plan
• Company-provided laptop
• Comprehensive training and growth opportunities
• Hands-on experience across multiple areas of Human Resources
• Unlimited growth potential in a dynamic work environment

If you’re looking for an opportunity to build your HR experience, take ownership of important payroll and onboarding processes, and support employees throughout their journey with Townsquare Interactive, we want to hear from you. Join our team and grow your career while helping us create a great experience for our employees.

#LI-RM1