Implementation Manager - Japanese/English speaker

Japanmid

Implementation ManagerProject & Program Management

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Quick Summary

Key Responsibilities

We are looking to for an Implementation Manager to join our global team and work on our GlobalLink Web product that has been experiencing explosive growth.

Technical Tools

Implementation ManagerProject & Program Management

TransPerfect is the world's largest provider of language services and technology solutions for global business. With offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

GlobalLink Web technology completely changes the traditional model for launching multilingual websites. With GlobalLink Web, it is no longer necessary to supply a website translation vendor with source files, provide access to your internal systems, or manage multiple versions of a web site. GlobalLink Web handles the entire web localization process, with minimal project management and technical dependencies on the client side.

For more information on the GlobalLink Web product go here: https://globallink.transperfect.com/products/globallink-web

Responsibilities

~1 min read

We are looking to for an Implementation Manager to join our global team and work on our GlobalLink Web product that has been experiencing explosive growth. The product is a specialized website application that offers our clients the ability to support translated versions of their site in multiple languages.

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Act as client advocate throughout the execution of the project
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Manage on-boarding and scoping of client requirements at project launch
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Educate client on technical requirements and features, partnering to deliver optimal solution
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Develop implementation schedules in collaboration with client and internal production teams
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Build and document all client management processes
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Build and strengthen client relationships to achieve long-term partnerships
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Identify new business opportunities by having a deep understanding of clients needs and strategy
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Work closely with sales to and mantain KPIs and business growth plans for accounts on your portfolio
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Forecast client budgets to cover ongoing website updates and new initiatives
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Generate accurate cost estimates and handle client invoicing
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Ensure smooth maintenance of language websites and ongoing client satisfaction

BS/BA required or equivalent work experience
2 years minimum experience in Account, Program, Customer Success management roles in a web agency, software or localization company
Proven experience managing multi-faceted projects from inception to launch

Must possess a sense of urgency and the ability to work under pressure

Demonstrate a high degree of attention to detail and ownership

Proven track record of meeting or exceeding quotas and receiving positive customer feedback