transperfect~2mo ago

Player Support

Mexico·Mexico Citymid

OtherSupport

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Quick Summary

Overview

Technical Tools

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TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

We’re currently looking to expand our vibrant team of top-class player support agents for potential upcoming projects from our leading gaming companies clients.

English speaking agents

Mon - Fri 4 PM to 1 AM UTC
Thu - Mon 4 PM to 1 AM UTC
Fri - Tue 4 PM to 1 AM UTC
Sat - Wed 4 PM to 1 AM UTC

Russian speaking agents

Wed - Sat 4 PM to 1 AM UTC

Portuguese speaking agents

Wed - Sat 4 PM to 1 AM UTC

What We Offer

~1 min read

✓An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects

✓The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment

✓Valuable and transferable work experience in the games industry

✓Ongoing training and professional self-improvement opportunities

Responsibilities

~1 min read

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Processing questions and problems from users through a ticketing system
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Answering queries on blogs and forums as well as social media channels
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Getting familiarized with the games so you can advise players
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Getting creative in finding solutions to technical problems and bugs
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Encouraging user loyalty by providing an outstanding service
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Contributing to studio-wide community strategies
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Supporting the community managers with ad-hoc tasks

Requirements

~1 min read

Experience in Translation, Communication, Customer Service or similar
Strong written and verbal communication skills in English
Native level or full proficiency in the languages listed (knowledge of additional languages is a plus)
Availability to work weekend shifts
Passion for gaming and ideally experience working in the gaming industry
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills, ability to multitask and adapt to changing priorities
Good knowledge of MS Office
Excellent interpersonal skills
Ability to work independently with minimal supervision as well as part of a wider team
Strong analytical, troubleshooting, problem-solving and decision-making abilities
Critical thinking skills to be able readily offer clients and players innovative solutions