Trendyol1mo ago

Trendyol Express - Customer Experience Development Professionals

Istanbul / MaslakFull-timemid

Customer SupportOtherTrendyol Express

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Quick Summary

Overview

About the Team Trendyol Express is the next-generation, global delivery platform that prioritizes customers, leveraging cutting-edge technology, flexible operational infrastructure, and a dedicated,

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Customer SupportOtherTrendyol Express

About the Team

Trendyol Express is the next-generation, global delivery platform that prioritizes customers, leveraging cutting-edge technology, flexible operational infrastructure, and a dedicated, strong team. With a fast-paced and collaborative culture, we overcome challenges through data, agility, and teamwork. As we expand across regions, we set new standards in logistics — delivering impact at every step.

ABOUT THE ROLE

In this role, you will monitor end-to-end shipment processes, especially deliveries at risk of delay, and support actions to improve on-time performance. You will set and track operational KPIs, analyze routine reports, and conduct ad-hoc analyses to identify issues and improvement opportunities. You will collaborate closely with operations teams, follow up on ongoing projects, and share key insights. Additionally, you will monitor forecast performance and related risks, taking necessary actions to support smooth and efficient operations.

End-to-end tracking of shipments that cannot be delivered on time

Developing and implementing anti-handover processes and measuring impact

Setting target KPI, tracking and sharing periodically

Following routine reports and planning action from them, making ad-hoc analyzes

Participating in joint work with the operation teams, being a follower of related projects and sharing the findings

Studying forecast monitoring and related risks, taking necessary actions

Bachelor's degree in Logistics, Business Administration, Statistics, Economics, etc,

Minimum 2 years of experiences in logistics, cargo operation monitoring and actions in operation areas,

Excellent written and verbal communication skills in English,

Analytical mindset, customer and result-oriented approach,

Able to work in a dynamic and fast-paced environment,

Solution oriented and proactive,