Assistant Counter Manager - Arnotts - Full Time - 40 Hours

We are looking for an Assistant Counter Manager for our Arnotts concession, This role will report into the Business Manager and support on the day to day running of our new counter.

A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the shop floor, and reporting into the Business Manager, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Your key responsibilities are:

• Support the Business Manager in achieving all business objectives and targets relevant to you counter
• Assist in conducting monthly reviews to communicate objectives, set goals and measure progress, feeding back daily and at monthly team meetings
• Motivate and drive your team to achieve performance targets
• Proactively manage poor performance, addressing attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support
• Ensure teams are adequately trained and are able to process sales through tills, ensuring transactions are managed with due care and attention, in line with company policy and procedures
• Retain up to date knowledge of our products, sharing this with your team in order to ensure we deliver an industry-leading experience and that the product meets the customer’s needs
• Ensure all team members are inspired to carry out their job role through training, coaching and follow up
• Keep momentum and activity flowing on counter.
• Assist in execution of visual displays, merchandising and marketing standards, ensuring the store is consistently replenished
• Assist in the preparation and completion of accurate physical inventory as assigned
• Follows all safety and emergency procedures
• Identify potential loss prevention issues
• To complete an accurate manual stock count fortnightly
  

The key skills and experience required for this role are:

• Experience at Supervisory, Team lead or Assistant Management of a retail team in luxury beauty
• Excellent leadership and communication skills
• Excellent team work skills, the ability to collaborate and inspire
• Operating with diligence and attention to detail, must be flexible and determined
• Willingness to put in necessary work that is required to fulfil all the needs of the business
• Ability to operate in a fast-paced environment and to adapt
• Must be able to work well under pressure and be a creative problem solver

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.