Technical Services Director

Position: Technical Services Director

Work Location: Clark Global City, Pampanga

Relocation Package: Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, Pampanga

Professional Requirements:

• Willing to relocate to Clark Global City, Pampanga, PHILIPPINES
• 15+ years’ total experience, including 5Clark Global City, Pampanga years in a 24/7 environment
• Experience of leading overall infrastructure for a complex organization and network
• Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
• Exposure to ITIL concepts and adoption.
• Experience with regulatory compliance issues, as well best practices in application and network security.

Key Accountabilities:

• Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators.
• Ensure delivery of 24/7 service operations and KPI compliance.
• Manage escalations and give timely resolutions to the customers.

Key Deliverables:

The Technical Services Director is responsible to deliver the following:

• To lead the technology infrastructure strategy and execution for the Company
• Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
• Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
• Development of governance process.
• Build strategic relationships for creating value for the Company.
• Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Leadership for delivery of 24/7 service operations and KPI compliance.