Inbound Collections - Spanish Bilingual (Gestión de Cobranza)

Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability

Resolución de problemas: Investigate account details and work with consumers to resolve discrepancies or disputes.

Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service

Maintain Accurate Records: Document all communications and account activities across multiple digital channels

Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability

Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.

An Exceptional Communicator: You possess excellent verbal and written communication skills

Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment

Solution-Oriented: You look past the surface of a "no" to find a "how."

Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed

Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations

Cuidadosa y organizada: You have an eye for detail and the ability to manage your time and tasks efficiently

Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change