Truezerotech9d ago

Junior NOC Engineer (R-00153)

100% RemoteRemoteFull-Timeentry

OtherNoc Engineer

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Overview

True Zero Technologies, a veteran-owned small business,

Technical Tools

OtherNoc Engineer

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.

The Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and supporting network infrastructure to ensure reliable performance, availability, and operational continuity. This role supports day-to-day network operations through real-time monitoring, issue identification, troubleshooting, incident escalation, routine maintenance, and controlled implementation of network changes.

Duties Include:

Monitor network infrastructure in real time to ensure availability, performance, and operational stability.
Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations.
Use network management and monitoring tools to detect problems, assess impact, and support timely resolution.
Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required.
Perform routine network maintenance tasks in accordance with established procedures.
Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly.
Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately.
Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking.
Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress.
Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience.
Support the development and implementation of strategies for network improvement and risk mitigation.
Follow established operational procedures, escalation paths, and change management practices.