Role Overview:

We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.

Accurate and timely collection, extraction and processing of data using proprietary software.

Installing and testing hardware (requires use of technical/installation equipment).

Identify and troubleshoot recurring problems and work with team to make improvements

Raise dependencies and risks when performing operations

Support device inventory maintenance and setup and prepare devices for operations

Ability to work both independently and within a team

Ability to efficiently plan, document, and communicate status on projects.

Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders

Ability to navigate ambiguity and make quick course corrections when necessary

Aptitude for learning new technologies

Strong organizational skills and superior attention to detail

Strong analytical and problem-solving skills

Ability to meet deadlines and schedules and be accountable

Willingness and ability to travel within city limits as well as in the region

Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather (up to 10 miles per day)

Clean driving record and a valid Driver’s License

BA or BS degree or equivalent practical experience.

Experience using Android, iOS, or in-development tools, Familiarity with Mobile & web technologies

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