Role Objective
The team works on keeping Maps Data current and reflective of real world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface.
The Mapping City/Country Expert will be responsible for high impact work in improving transit data and providing country specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city/country they work and also the consultant of the Country for any Transit/Micro mobility projects.
Consultant:Communicating with internal stakeholder teams and external companies to achieve project goalsProvide input to create city/country specific policy to existing general transit related policy. The city/country expert works to apply existing Mapping policies to their specific city/ country, providing insights into local transit/traffic laws, landmarks and key mapping features.Consulting on Urban transit system and Multi modal (including Micro mobility & Walking)Review of mapping operations issues for quality checks related to specific city/countries of expertise.Point of contact for mapping operations country-specific questionsDocument and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutionsPerform market comparison analysis of the features, data or issues related to local transitProactively suggest improvements to the data management platform and also Identify transit user expectations, data gaps and provide insights to the product teamProvide inputs to product/partnerships teams regarding local transportation modes and growth opportunitiesAct as a Country/Regional Transit POC for internal and external teamsUnderstand the background, priority and impact of the request and also communicate effectively with program managers/ stakeholders on the ask / timeline and priority
Data ManagementData acquisition and quality:Create city level transit data modeling policies based on market needs and local regulationsLeverage familiarity with local/regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.Make necessary edits for all transit data types if the provided static data is not accurateIdentify transit user expectations, broken critical user journeys, data gaps and provide insights to the product to improve the sameAssist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.Data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization.
Data reliability:Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types)Translate and interpret comments and actions from various sources (E.g. (Users feedback) and troubleshoot problems based on instructions, training and contextField escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teamsConduct in city field research to determine the ground truth of transit issues and user problems
Data freshness:Validate quality of new and updated data in the data management platformManage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.Develop outages and alerts capabilities in their assigned city by effective monitoringWork with other internal teams to ensure correct political format for the country is utilizedOncall support during non workings hours and Weekend incase of any data outages
1 year - 3 years of experienceGraduate or equivalent experienceGood Communication skills (Read, Write and Speak) in English and native local languageBasic Data analytics and Tech writing skills is requiredDeep knowledge about City/country transit/traffic network / Urban planningKnowledge of transit-specific data format is an added advantage (GTFS especially)Basic/ Good knowledge about GIS mapping tools and programing skills (java, C#, C++ and Python) would be an added advantageComfortable with a rapidly-changing environmentStrong problem-solving skills and excellent attention to detail
