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Ttecdigital5mo ago

CCaaS Architect - Bilingual French & English

CanadaToronto · TorontoRemoteFull-Timemid
OtherCcaas Architect
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Quick Summary

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same,

Technical Tools
OtherCcaas Architect
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC is seeking an enthusiastic CCaaS Architect to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.
 
As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. 
  • Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
  • Design, develop and implement AI self-service applications with Google CCAI
  • Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
  • Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
  • Collaborate with project team members to provide input to conversation design specifications
  • Integrate to backend systems using web services, databases, and reporting
  • Perform Unit Testing of developed code
  • Assist with System and Functional Testing
  • Multi-lingual; fluent English and French verbal/written communication
  • 8+ years of contact center architect experience overall
  • 4+ years of experience with AI solutions
  • Knowledge of Google Cloud Platform Services
  • IAM
  • Storage
  • Networking
  • Cloud Run, Cloud Run Functions
  • Ability to support multiple projects at the same time
  • Experience in managing large multi-site contact center implementations
  • Experience managing and guiding developers or interest in doing so
  • Experience in writing Solution Document Designs/specifications for Contact Center solutions
  • Experience supporting quality assurance and user acceptance testing
  • Experience with contact center reporting
  • Must be able to work independently, be organized, self-motivated, and have attention to detail
  • Excellent communication skills, both written and verbal
  • Candidate must have a 4-year bachelor’s degree
  • 2+ years of technical on-hands experience with Google CCaaS or UJET
  • Google Certification and/or Badge completion
  • Experience managing staff
  • Experience developing mobile applications (IOS, Android)
  • Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.)
  • Experience migrating legacy premise Contact Center platforms to cloud services
  • Experience developing Conversational Agents (Dialogflow)
  • Proficient in Javascript, NodeJS and frameworks (express and spring)

    • Listing Details

    Posted
    November 11, 2025
    First seen
    March 26, 2026
    Last seen
    April 23, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 23, 2026

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