Quality Assurance Engineer

The Quality Assurance Engineer (P2) is responsible for ensuring the quality and reliability of web-based applications through structured manual testing practices. This role focuses on designing, executing, and maintaining test scenarios to support high-quality software releases while collaborating closely with cross-functional Agile teams.

• Create detailed, comprehensive, and well-structured test cases

• Execute manual test scenarios in preparation for software releases

• Identify, diagnose, document, and track defects using bug tracking tools

• Perform regression testing after defect resolution

• Conduct ad-hoc testing across various product features

• Validate data using SQL queries where required

• Collaborate with developers, product owners, and project managers in Agile environments

• Ensure product quality standards are met before production deployment

• Explore and gain exposure to automation testing processes

• Strong knowledge of Manual Testing and Black Box Testing methodologies

• Basic understanding of SQL for data validation

• Familiarity with web-based application testing

• Understanding of Agile/Scrum methodologies

• Exposure to defect lifecycle management

• Basic exposure to automation concepts

• Strong analytical and problem-solving skills

• Attention to detail

• High level of ownership and accountability

• Strong written and verbal communication skills

• Ability to manage multiple testing tasks simultaneously

• Work effectively within cross-functional teams

• Ability to meet deadlines in a fast-paced environment

• Ability to interact professionally with diverse team members

• Active participation in Agile ceremonies and QA discussions

• Manual Testing

• SQL

• Jira or equivalent project management/bug tracking tools

• Web-based applications

• Exposure to AI tools or LLM models (Added Advantage)

• Basic exposure to Automation tools (Added Advantage)

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience)

• 2+ years of experience in Black Box / Manual Testing

• Experience working in Agile project environments

• Contact Center domain experience (Added Advantage)