Title: Customer Service Coordinator

Report To: Customer Service Manager

Department Hours: 7:00 am – 4:00 pm

Mission Statement:

To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Position Summary:

The Customer Service Coordinator will work closely with established customers to resolve issues that arise on installed TTX Systems and fulfill orders for general system maintenance and upkeep. Utilizing resources in Engineering, the CSC will determine parts that need to be ordered or fabricated, set up spare parts list, manage warranty issues, and outstanding credit issues. Mechanical background required.

Field calls from established customers and assist in resolving equipment problems and fulfilling spare parts orders

Prepare quotes and get pricing and delivery dates from vendors

Follow-up on quotes to customers

Enter customer orders in Encompix and generate pick tickets/shipping paperwork

Gather necessary drawings from Engineering of parts that need to be manufactured

Create and release shop orders and monitor fabrication of parts

Create and maintain customer files

Work with vendors to resolve warranty issues and outstanding credits

Develop spare parts list for customers by working with Purchasing and Engineering

Make determination on warranty’s

Pull completed orders and route information to Accounting for billing

Gather cost information for service work and generate paperwork for accounting to prepare invoice

Strong mechanical aptitude

Experience working with drawings in a manufacturing environment

Full understanding of Microsoft Word, Excel and Outlook required

Superior verbal and written communication skills

Ability to maintain meticulous organization while multi-tasking is a must

Previous sales experience is a plus

Customer focused attitude is a must

High school diploma required

Customer Service Coordinator

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