Director, Revenue & CoGS Accounting

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Join the team as Twilio’s next Director, Revenue & CoGS Accounting.

In this role, you will be the visionary leader of Twilio’s global revenue and CoGS accounting operations and play a critical role in shaping a global revenue recognition framework that is as agile as it is accurate, ensuring our financial reporting scales seamlessly with our product innovation. You will bridge the gap between complex technical accounting and high-velocity business operations, and partner with GTM, Product, and IT leaders to ensure our commercial strategies are not only ambitious but operationally sound and compliant.

The successful candidate possesses a rare blend of executive presence, technical mastery, and deep operational experience. You are someone who thrives on solving the "puzzle" of non-standard transactions, while simultaneously building the automated, robust systems required for a world-class public company. You aren't just managing a function; you are setting the vision for operational excellence and leading a high-performing team to execute it.

In this role, you’ll:

• →Lead the global Revenue, AR, and CoGS accounting functions, managing the strategic direction for high-integrity subledger operations, journal entry frameworks, and effective reconciliations.
• →Direct the seamless integration of technical accounting policies into high-volume global workflows, ensuring that financial outcomes are a precise reflection of Twilio’s innovative business.
• →Define and drive the scalable operational vision for ERP workflows and revenue automation (e.g., Oracle RMCS, Zuora), identifying process gaps and championing technology-driven improvements required for a world-class public company, executing in partnership with business operations and enterprise technology teams.
• →Empower your team to deliver sophisticated variance analysis that uncovers the "why" behind fluctuations, delivering a clear narrative of financial performance.
• →Drive effective collaboration with Billing, GTM, Product & Pricing, and FP&A leaders, providing the high-level guidance necessary to evaluate the operational feasibility and compliance of ongoing and new initiatives.
• →Provide oversight on highly complex accounting concerns such as material, non-standard customer contracts, ensuring the surgical application of accounting guidance and internal policies across the organization.
• →Collaborate with Technical Accounting and SEC Reporting teams to ensure accurate disclosures and robust policy memos, while leading the global team through seamless audit cycles.
• →Own the global control framework for functional areas, evolving SOX compliance and internal audit strategies to stay ahead of Twilio’s shifting business models and regulatory requirements.
• →Set the vision for operational excellence, fostering an environment of continuous learning and professional growth, elevating your team from transactional experts to strategic collaborators.

• Bachelor’s Degree in Accounting or a related field.
• 12+ years of progressive experience in accounting, including 6+ years with a revenue accounting focus, with a significant portion in a large, fast-paced public company environment.
• 8+ years of experience leading and developing high-performing, management-level teams, with a proven ability to build, nurture, and influence an effective team culture.
• Expert-level understanding of ASC 606, deferred revenue accounting, and complex CoGS structures (including gross margin mechanics) in a SaaS or Usage-based environment.
• Deep experience with enterprise-grade ERP systems (e.g., Oracle, SAP) and specialized revenue subledgers (e.g., Zuora Revenue, RMCS).
• Proven ability to influence C-suite and VP-level stakeholders, translating complex accounting transactions into clear strategic narratives.
• Exceptional ability to handle "gray area" exceptions and non-standard transactions with a focus on both compliance and business enablement, as well as a proven ability to cut through the noise to identify the core components of a problem and drive toward a pragmatic, scalable, and optimized outcome.
• Expert knowledge of the SOX framework and a track record of designing and maintaining compliance controls for complex, high-volume data environments.

• CPA or equivalent certification.
• Prior experience in a "Big 4" public accounting firm.
• Experience navigating the transition from traditional SaaS to consumption-based/usage-based revenue models.
• Experience in the CPaaS and/or telecommunications industries.

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <10%> travel is anticipated to help you connect in-person in a meaningful way. 

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.