Product Management, L2

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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Join us as a Product Manager on the Console team, leading product development for the unified Console platform. 

This position is a critical role designed to drive the execution of Twilio’s Console consolidation and self-service goals. As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. You will play a key role in empowering developers through intelligent Console capabilities and AI-driven experiences to life.

• →Next-Gen API Management: Drive the execution and lifecycle of Twilio's core APIs, ensuring robust API governance, security, and high performance at the edge for millions of developers.
• →Elevate Developer Experience (DX): Build friction-free onboarding workflows, interactive sandboxes, and headless tooling that allow developers to integrate, test, and deploy Twilio services instantly.
• →Pioneer the Agent Experience: Help shape how AI agents and LLMs interact with Twilio’s Edge Platform. You will execute on features that allow intelligent agents to autonomously discover APIs, understand context, map user intent, and safely execute complex workflows.
• →Bridge Humans and AI Agents: Partner with Core Engineering and AI teams to design interfaces and protocols where human developers and AI agents can seamlessly co-author, debug, and manage applications.
• →Cross-Functional Integration: Partner closely with Engineering, Design, and downstream product teams to ensure a consistent, secure, and unified gateway experience across the Twilio platform without compromising the reliability of our Tier-0 infrastructure.
• →Deliver Adaptive Gateway Experiences: Leverage usage data, API traffic patterns, and intent signals to deliver proactive, in-line troubleshooting, automated error handling, and contextual routing at the exact millisecond a request hits the edge.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Experience: 1-2 years of Product Management, technical entrepreneurial (e.g., technical founder), or intensive software project experience.
• Technical Aptitude: Strong technical background with hands-on experience consuming/building APIs and a foundational understanding of how web applications, headless architectures, and agents interact.
• Developer Empathy: Deep understanding of the developer persona, including their workflows, toolchains (e.g., Postman, SDKs, CLI), and what makes an API easy or frustrating to use.
• Execution Mindset: Strong ability to manage tactical execution at the scrum level while balancing the extreme reliability demands of edge systems with rapid feature delivery.
• Strategic Problem Solving: Proven ability to thrive at the intersection of business logic and complex technical infrastructure, adapting products in a fast-moving AI and API economy.

• Recent graduates with a strong computer science background, startup experience, or significant side projects building applications with LLM-backed agents are highly encouraged to apply.
• Agentic AI Experience: Hands-on experience building apps using agents (e.g., LangChain, AutoGen, or custom agent workflows) and exposing capabilities to AI via function calling or tools.
• Telemetry & Observability: Experience using API traffic data, latency metrics, and error rates to identify friction points and optimize platform performance.
• Cross-Channel Developer Experience: Knowledge of how to design seamless transitions across different platform touchpoints—such as moving fluidly from reading API documentation, to testing in a CLI sandbox, to monitoring production traffic at the edge.

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.