Software Engineer (L3)

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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Join the Sierra Maestro team as Twilio’s next Software Engineer (L3) 

This position is needed to expand the cross channel conversations team in Twilio.

The team is working on building the next generation omni-channel platform and data layer that bridges all Twilio channels including Voice, Messaging, and Email to empower businesses to engage with millions of customers at scale with highly personalized, data-driven interactions. We are looking for an engineer that will help build this highly available platform, integrate with several Twilio products and external systems such as data lakes, AI agents and analytic tools to deliver seamless and intelligent customer experiences. You’ll have the opportunity to design core components and influence org-wide architectural decisions, mentor engineers, and engage directly with multiple teams.

In this role, you’ll:

• →Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering
• →Design, build, and maintain massively scalable, highly reliable and resilient Java and Go services hosted in AWS cloud working in a fast growing and engineering focused company
• →Design customer focused and scalable software in a distributed system
• →Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs.
• →Build features without having all the answers; adopt new technologies and strategies where applicable.
• →Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise
• →Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes
• →Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production
• →Use AI coding assistants like Claude and Codex to streamline and automate your development process

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 5+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.
• Extensive experience with RESTful API design and development
• Bachelor’s degree in Computer Science or related industry experience
• Familiarity with Java or Go, and applying best practice coding standards and writing high quality code
• Excellent written and verbal communication skills
• Experience with AWS, GCP or other public cloud providers
• Good understanding and hands on experience working with SQL and NoSQL databases

• Prior experience building large-scale, high-throughput datastores on DynamoDB
• Experience building and deploying multi-regional systems
• Experience with container technology - Docker/Kubernetes

This role will be remote and is open to most US locations. 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Applications for this role will be accepted on an ongoing basis.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.