HR Service Delivery Specialist

The purpose of HR Service Delivery Specialist is to provide employees with exceptional HR Service experience throughout their employment life cycle. The incumbent will serve as a single point of contact on all administrative and transactional HR related services within the HR Department. The HRS person will be responsible for all HR services related queries and enquiries in line with Service Delivery work streams i.e. administer, investigate, communicate and close issues & service in regard to:- ● Industrial and Employee Relations ● Talent Management (Resourcing, Onboarding & Performance Management) ● Reward (pay & benefits) ● Payroll, Contracts & Employee Records Management ● Workforce Administration (includes HRMS – ERP Next, ODOO) 1. Key Responsibilities A. Customer Service Help Desk Provide exceptional HR administrative & transactional services Receive general HR queries, inquiries and provide answers, resolve & close Direct queries, inquiries to respective HR associates & stream specialists, line management, in accordance with the operating framework Keep records of all HR-related issues & problems Escalate issues to the relevant work stream specialist & problems to relevant authorities/service provider B. Industrial & Employee Relations Drive the internal disciplinary process Coach Managers and employees on disciplinary process and procedure Keep record for all internal disciplinary hearing Follow up on CMA cases and appear as company witness Managing all HR correspondence in terms of writing various letters to employees for issues about disciplinary eg warnings, transfer and promotion etc C. Workforce Administration Provision of standard HR forms & other documents Custodian of, files/employee records Prepare reports on workforce Admin / Plans execution – standard reports Disseminate communication materials i.e policies, process guidelines, General notices, forms i.e leave, PDP, loans and other related forms etc Compile & submit employee changes D. Reward, Payroll & Experts Compile, process and submit payroll changes for review Distribution of pay advice slips (& print where applicable) Submit statutory reports i.e NSSF, revenue authority Communicating annual bonuses, salary increases etc E. Site logistics for Recruitment / Resourcing and Learning processes Distribute induction / on-boarding packs Confirm vacancy in structure / establishment & ensure relevant authority / approved requisitioning process Advertise / source as appropriate i.e advertise, data bank, institutions, 3p recruiting agencies etc Receive, (scan) & submit applications to recruitment specialist Organize learning venues for local programmers Distribute learning materials Activate other work stream instructions as may be given by the relevant specialists from time to time F. Learning Organize learning venues for local programmers Distribute learning materials Activate other work stream instructions as may be given by the relevant specialists from time to time Requirements Qualifications and Experience: Bachelor's degree in Human Resource Management, Public/Business Administration or equivalent 2- 4 years in HR-related areas Strong knowledge of Human Capital Management System ie. ERP Next/ ODOO Relevant knowledge in people Management, Resourcing and Learning Attention to details Interpersonal/Teamwork skills External orientation Working Conditions: Office and Field based Flexibility to travel to various branches Regularly required to stand, sit, talk, hear, and use hands and fingers while performing the duties of this job