ServiceNow Lead Developer

• →Leads technical development and platform architecture for ServiceNow, ensuring scalable, sustainable solutions. 
• →Oversees and mentors ServiceNow team members, guiding best practices in agile delivery, code quality, and platform management. 
• →Collaborates closely with stakeholders across campus (IT, HR, Finance, Research, etc.) to understand needs, design optimal solutions, and communicate progress. 
• →Spearheads exciting initiatives including chatbot integration, advanced workflow automation, and onboarding of new ServiceNow modules and units. 
• →Designs and optimizes business processes leveraging ServiceNow capabilities.
• →Manages backlog and prioritizes high-impact projects. 
• →Champions governance and compliance standards, serving as a resource on ServiceNow trends, security, and platform strategy. 
• →Fosters an inclusive, innovative team culture and actively communicates updates, challenges, and successes to campus partners. 
• →Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.
• →Leads or coordinates teams or projects for activities relating to software support and/or development.
• →Performs other related work as needed.

• Service-now.com Developer certification.

• Bachelor's degree in computer science or related field.
• Advance degree in a technical field.

• Demonstrated experience in ServiceNow development and administration or in another application. 
• Background in higher education or large enterprise environments is beneficial. 

• Proven process design and improvement capabilities. 
• Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation. 

• Outstanding communication skills to bridge technical and non-technical audiences with clarity and enthusiasm. 
• Strong background in leading complex projects or platforms, especially in fast-paced or evolving environments.
• Work collaboratively, lead change, and adapt to new challenges.
• Excellent verbal and written communication skills.
• Effective interpersonal and collaborative skills.
• Strong analytical skills.
• Excellent organizational and time management skills.
• Self-motivated and take initiative.
• Prioritize multiple projects and independently follow through with detail.

• Standard office environment.
• Sit for short or extended time periods.
• Extensively use computer.
• On-call responsibilities.

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3)(required)

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FLSA Status

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Pay Range

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

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