Customer Service Analyst

Armenia·ManausFull Timemid

OtherCustomer Service

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Quick Summary

Overview

At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of ‘wireless control’. Whether it’s via chips, software licenses or turnkey products,

Technical Tools

OtherCustomer Service

At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of ‘wireless control’. Whether it’s via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their home.

Each day we make the connected home smarter, easier to connect and use, and more sustainable. We delight our Fortune 100 customers such as Comcast, Apple, Samsung, Google, Vivint and Daikin with ground breaking wireless technology solutions such as advanced, voice-enabled remote controls, cloud control solutions, extreme low power Bluetooth silicon with energy harvesting capabilities, smart thermostats and sensors and many other IoT solutions.

Atuação como interface entre clientes, comercial e operações, garantindo o cumprimento dos pedidos, prazos e nível de serviço (OTD). Atuar no atendimento às demandas dos clientes; Realizar a comunicação de status, embarques e previsões para clientes e S&OP; Gerenciar solicitações e situações de suporte ao cliente; Acompanhar a produção de itens críticos, direcionando prioridades junto ao PCP; Dar suporte aos processos de Vendas & Planejamento, assegurando nível de serviço e performance de entrega (OTD); Gerenciar o fluxo de matéria-prima, previsões de demanda e integração entre sistemas de planejamento, produção e estoque; Administrar pedidos de venda, faturamento e garantir a acurácia das transações comerciais; Elaborar e atualizar relatórios de produção, faturamento e estoque.

Superior completo (Administração, logística ou áreas afins;

Experiência comprovada em atendimento ao cliente em indústria eletroeletrônica / supply chain;
Atuação com S&OP e indicadores (OTD);
Vivência com PCP, pedidos e faturamento;
Conhecimento em ERP e Excel. Diferencial conhecimento do Sistema Sankhya;
Inglês avançado;

Universal Electronics Inc. (NASDAQ: UEIC) is the worldwide leader in universal control and sensing technologies for the smart home. Its broad portfolio of patents includes QuickSet® software that utilizes the world’s most complete knowledge graph to detect and interact with thousands of entertainment and smart home devices. The company designs, develops, and manufactures innovative products that are used by the world’s leading brands in the audio, video, subscription broadcasting, connected home, home energy management, and mobile device markets. UEI’s many first-to-market innovations have helped transform the home entertainment control, home security, and home energy management and sensing industries.

Universal Electronics Inc. is an equal employment opportunity employer. We are proud of our diverse workforce and we believe having diverse teams that everyone brings their whole self to work everyday is key to all of our success. We welcome all people of different experiences, backgrounds, perspectives and abilities.