Account Servicing Representative I

United States·Parkvillemid

OtherAccount Representative

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Quick Summary

Key Responsibilities

Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary. Provide excellent service to consumers to create a memorable experience.

Requirements Summary

The Account Servicing Representative I will handle all aspe

Technical Tools

OtherAccount Representative

In this role, you’ll play a critical part in driving collections performance while ensuring every customer interaction is handled with care and professionalism. We’re looking for someone who can skillfully balance results-driven strategies with empathy, all while staying aligned with regulatory requirements and internal compliance standards. If you're passionate about delivering exceptional customer experiences and thrive in a performance-oriented environment, we’d love to hear from you.

UGA offers full-time employees a benefit package that includes employer-subsidized health insurance, dental and vision insurance, voluntary life and short-term disability insurance, a Simple IRA with a 3% match, and Paid Time Off.

Responsibilities

~1 min read

→Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary.
→Provide excellent service to consumers to create a memorable experience.
→Answer consumer questions regarding problems with their accounts.
→Arrange for debt repayment or establish repayment schedules.
→Perform skip tracing to locate assets and consumers.
→Negotiate repayment with consumers by asking questions and offering applicable solutions.
→Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer.
→Maintain broad and in-depth knowledge of client products and services.

→Ability to work assigned shift.
→Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
→Ability to be on location for client services for all work hours.
→Effective with shifting roles, responsibilities, and expectations in a changing work environment.
→Ability to see computer screen, read, and complete forms
→Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
→Ability to sit for prolonged periods of time/work at a desk.
→Ability to answer the phone in a busy environment – hear callers and be responsive.
→Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.

Excellent organizational and time management skills.
Excellent verbal and written communication skills, including active listening.
Excellent customer service skills; service-oriented and able to resolve customer grievances.
Strong interpersonal skills with a proven ability to collaborate with a team.
Demonstrated critical thinking and problem-solving skills.
Proficient in Microsoft Office Suite or related software.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.