Customer Success Manager - Public Sector

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Department of War.

In this role, you will own the post-sale customer journey, helping federal customers adopt UiPath, realize measurable mission value, and build durable automation programs. You will serve as a trusted advisor across business, technical, executive, and delivery stakeholders, ensuring customers have a clear adoption roadmap, active governance, visible outcomes, and a path toward renewal readiness and expansion.

This is a delivery-oriented Customer Success role for someone who can operate at the intersection of strategy, program execution, and technical complexity. You will partner closely with Account Executives, Sales Engineers, Technical Account Managers, Professional Services, Product, and customer teams to turn automation strategy into deployed value in secure federal environments.

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• Previous experience deploying UiPath automations in a federal environment

• Experience navigating legacy system integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers

• Familiarity with UiPath products, automation lifecycle practices, agentic automation, AI-enabled workflows, or RPA program operations

• Familiarity with software engineering, systems integration, technical deployment, DevOps, automation development, or solution engineering

• Experience working with federal system integrators or consulting partners (e.g., Protiviti, Deloitte, Accenture Federal)

• Experience supporting executive business reviews, value scorecards, adoption plans, renewal motions, or expansion strategy

• Located in the DMV area (DC, Maryland, Virginia, Pennsylvania)

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.