Renewal Manager - Enterprise

Enterprise Negotiation & Renewal Strategy Manage a diverse customer portfolio with concurrent renewal cycles and varying strategic priorities, maintaining depth of engagement across all accounts Manage complex contract negotiation processes, structuring multi-year agreements that reflect competitive market dynamics while protecting company economics Develop sophisticated renewal strategies that anticipate organizational changes, procurement cycles, and budget constraints within each enterprise customer Propose renewal terms, pricing structures, volume commitments, and custom contract provisions based on customer financial position, competitive threats, and strategic importance Analyze competitive positioning and market conditions within each account to inform negotiation approach, pricing strategy, and long-term deal structure Analyze customer financial performance, organizational changes, and strategic initiatives to assess renewal risk and identify proactive intervention opportunities Manage contract economics across large, complex accounts by strategically applying discounts, volume commitments, and implementation support to optimize territory margin while maintaining competitive positioning Maintain account intelligence, competitive assessments, and negotiation documentation to inform decision-making and provide management visibility into territory strategy Confidently engage with C-suite, procurement, and legal stakeholders during complex enterprise renewals to understand priorities and navigate the renewal process Partner across UKG's cross-functional teams to coordinate renewal strategy and ensure consistent customer messaging Serve as subject matter expert on contract structures, commercial terms, and market standards within the enterprise HR/Payroll space 6+ years of professional experience negotiating and managing enterprise software renewals, contracts, or accounts Demonstrated expertise navigating complex enterprise procurement environments with multiple stakeholders and decision-makers Proven negotiation skills in structuring and closing complex multi-year enterprise agreements Strong analytical and commercial acumen with ability to evaluate customer financial position, competitive threats, and deal economics Proven ability to build and maintain executive-level customer relationships and influence outcomes across organizations Experience managing customer territories or revenue responsibility in enterprise software/SaaS environments Deep familiarity with HR/Payroll software solutions, market dynamics, and competitive positioning within the enterprise space Background in contract negotiation, legal, procurement, or business strategy Track record of managing large account renewals ($50M+ in revenue) or enterprise customer expansion Experience in solution-based selling and structuring value-based commercial agreements Knowledge of enterprise HR/Payroll market, key competitors, and industry trends Experience with predictive analytics, customer financial modeling, or buyer decision-making processes