Temp Contact Center Associate 1 - Remote

Current Employees:

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The University of Miami/UHealth Department of UHealth Connect has exciting opportunities for multiple Temporary Contact Center Associate 1 (Remote) positions.  

• →Provides general information about UHealth System services to patients and community health care providers.
• →Handles high volume of call center calls for scheduling patient appointments and accurately completing full registration for patients requesting appointments with the UHealth system.
• →Adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
• →Initiates pre-registration process, coordinating with the Central Insurance Verification and Patient Access teams, to assure pre-registration is scheduled in the appropriate facility prior to the appointment.
• →Ensure all patient demographic insurance information is accurate, complete and up to date.
• →Verifies private patient insurance information for same day appointments or by request.
• →Adheres to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
• →Provides patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
• →Liaises/advocates for patients, physicians, and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care.
• →Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
• →Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
• →Notifies appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• →Adheres to University and unit-level policies and procedures and safeguards University assets.

• →Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• →Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• →Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• →Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders; bi-lingual a plus (Spanish, Creole).