WFH - Bilingual Customer Service Representative (English and Spanish)

At UNIFIN, INC. we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.

Job Description - Customer Service Representative

The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

• →Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
• →Assist customers with payments, renewals, cancellations, and other policy- related needs.
• →Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
• →Provide accurate information regarding company products, services, and policies.
• →Document customer interactions and maintain detailed records.
• →Collaborate with team members to achieve departmental goals and service standards.
• →Maintain high levels of customer satisfaction in very interaction.

• Bilingual (Spanish/English) strongly preferred.
• At least 2 years or more Customer Service Experience (BPO setup)
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to remain calm in difficult situations.
• Customer service experience required, insurance industry experience is a plus.
• Good organizational skills.
• Team-oriented, dependable, and professional.
• Ready for full time position and flexible to shifting schedule.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.