Quality Manager

The Quality Manager is responsible for leading and developing the Quality Management System (QMS), quality programmes, processes, and procedures to ensure that the performance and quality of services comply with regulatory, accreditation, customer, and organisational requirements across the assigned radiology institutes and healthcare facilities.

• Lead and maintain the Quality Management System (QMS), ensuring compliance with ISO standards, customer requirements, and applicable regulatory requirements.
• Promote a culture of quality, patient safety, and continuous improvement through training, communication, SOP implementation, and education on quality management principles and tools.
• Develop, monitor, and report quality objectives, performance indicators, and improvement initiatives in collaboration with Group and local leadership teams.
• Manage quality incidents, non-conformities, complaints, adverse events, and post-market surveillance activities, including risk assessment, root cause analysis, corrective actions, and regulatory reporting where required.
• Plan, coordinate, and support internal and external audits, certification activities, management reviews, and follow-up actions to maintain compliance and drive continuous improvement.
• Act as the primary point of contact between radiology institutes, certification bodies, regulatory authorities, and internal stakeholders on quality and compliance matters.
• Drive process harmonisation, risk management, business continuity, and quality improvement initiatives through KPI monitoring, dashboards, change management, and corrective and preventive actions.
• Support operational, medical, and leadership teams with governance, regulatory compliance, quality improvement activities, and strategic quality initiatives.
• Monitor emerging regulatory and industry requirements and support their implementation within the organisation.

• Excellent interpersonal, communication, and stakeholder management skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to influence, engage, and drive positive change across multidisciplinary teams.
• Self-motivated, structured, and able to work independently.
• Proactive problem-solver with a continuous improvement mindset.
• Capable of managing multiple priorities and performing effectively under pressure.
• Strong analytical and risk-based thinking skills.
• Willingness to travel as required and maintain flexibility in a dynamic healthcare environment.

• Degree in Radiography, Healthcare Sciences, Quality Management, Engineering, Life Sciences, or a related discipline. Advanced degree desirable.
• Previous operational experience within Radiology or Diagnostic Imaging services.
• Experience working within healthcare quality, patient safety, accreditation, compliance, or governance environments is highly desirable.
• Strong knowledge of ISO 9001, ISO 14001, risk management principles, and healthcare quality systems.
• Demonstrated experience in process mapping, quality improvement, and problem-solving methodologies.
• Fluent English, both written and spoken.
• Minimum of 3 years' experience in a management, quality, governance, or leadership role.
• Experience working with audits, accreditation standards, incident management, or regulatory compliance activities is an advantage