Salesforce Administrator

• Serve as the functional subject matter expert and administrator for Salesforce orgs and Experience Cloud, providing enterprise-wide support, resolving user issues, coordinating with IT/EAS and vendors, and documenting resolutions. 
• Gather, analyze, and document business and functional requirements; evaluate business processes, workflows, reports, and tools; and recommend improvements, simplifications, and new solutions. 
• Perform user maintenance including adding new users, amending existing accounts, checking system permissions on user profiles, determining and creating data rules. 
• Building reports and dashboards that expose the wealth of information from data in Salesforce 
• Customize and develop pages and view the users need (adding picklist values, amending page layouts, creating assignment rules, and much more) 
• Build Flow and triggers to support the process flow. 
• Build LWC 
• Build data intake forms 
• Create permission sets and sharing rules. 
• Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, and user-update notifications for technical and non-technical users. Participate in training activities for staff. 
• Work on creation, testing and deployment of new applications, objects and changes to the system 
• Configure and administer Salesforce, including enhancements, fixes, process automations, field mappings for integrations with Banner and other systems. 
• Partner with IT/EAS to design, test, deploy, and support system enhancements and integrations; develop test cases, perform user acceptance testing, and track changes to functional requirements. 
• Develop, maintain, and deliver end user documentation, procedures, training materials, standardized reports, ad hoc reports, data queries, dashboards, and other reporting solutions to support business needs. 

• General understanding of CRM principles 
• Hands-on knowledge of Salesforce CRM and Experience Cloud, Omni Studio 
• Familiarity or prior experience with Salesforce Agentic model 
• Ability to gather detailed business requirements and analyze business processes and data 
• Ability to perform system administration, configuration, testing, and training 
• Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences 
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures 
• Ability to prioritize and organize volume of work 
• Ability to communicate clearly and concisely, both orally and in writing 
• Ability to work following PM principles 
• Attention to detail is critical 
• Work effectively in a team environment 
• Committed to providing excellent customer service and innovative problem-solving 
• Challenge the status quo to seek the highest levels of performance and service quality 

• Bachelor’s Degree or equivalent experience in a Salesforce Administrator position 
• Salesforce Certified Administrator, App Builder or minimum 4-year experience as a Salesforce Administrator or App Builder 

• Experience in a higher education working environment 
• Advanced Salesforce Administration Certification or App Builder Certification 

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